Frequently Asked Questions
Shipping & Delivery
Q: How will my order be shipped?
A: All orders are shipped via USPS Ground Advantage, which includes tracking so you can follow your package from our hands to your doorstep.
Q: How long will it take to get my order?
A: Orders are processed within 2–4 business days. Once shipped, USPS Ground Advantage typically delivers within 2-8 business days, depending on your location.
Q: Do you ship internationally?
A: At this time, we are only shipping within the United States.
That said, we absolutely love the interest from our international customers! If you’re outside the U.S. and interested in purchasing from Amor Vida, please email us and we’ll be happy to see what shipping options may be available on a case-by-case basis.
Returns & Exchanges
Q: Do you accept returns?
A: For hygiene and safety reasons, we do not accept returns or exchanges.
Q: What if my item arrives damaged or broken?
A: If your order arrives broken, please contact us within 7 days of delivery with clear photos of the item and packaging. We’ll happily send a replacement or issue store credit once your claim is approved.
Product Care
Q: How do I care for my earrings/jewelry?
A: To keep your earrings looking beautiful:
Clean gently – Wipe with a damp cloth or baby wipe.
Last on, first off – Apply face creams, makeup, perfume, and hairspray before putting on your jewelry.
Handle with care – Clay jewelry is durable but not unbreakable.
Store safely – Keep in a soft cloth bag or jewelry box when not in use.
Repairs & Damaged Earrings
Q: What if my earrings get damaged after I’ve worn them?
A: We know accidents happen, and we want you to keep loving your jewelry for years to come! If your earrings get damaged, we’d be happy to talk about repairing or remaking them for a discounted cost of the original price.
Because each pair is handmade, the cost depends on things like:
The clay color(s) needed
How much damage occurred
Whether we need to remake the whole pair (especially for custom colors)
If you’d like to explore a repair, just email us at contactamorvida@gmail.com with a photo of the earrings and we’ll walk you through options and pricing. We’re always happy to help bring your pieces back to life!